Industrial Catering Services

Mermaid Catering Services L.L.C. (MCS) is successful in its ability to operate within different segments of the industry whilst satisfying the diverse needs of the individual customers and clients.

At MCS, we appreciate the enormity of time and economic constraints that Corporate Management and Institutions are undergoing in ensuring the smooth operations of their Staff Canteen, Cafeteria, Guest houses, camps, etc. It has however been observed that Poor Resource Management and Operational Ineffectiveness have constituted a great liability and Pain-in-the-Neck for these companies such that further involvement in Direct Catering is not the least justified!

Produce quality food by implementing standardized recipe and working procedure based on the specified menu, at the appropriate timing in the appropriate manner as prescribed.

Service of food as required in the appropriate manner at the appropriate time on a daily basis and provide adequate quantity of food at the stipulated time schedule prescribed, voiding shortage and eliminating wastage on a daily basis.

Outdoor Catering Services

Mermaid Catering Services L.L.C. (MCS) is a dedicated professional and fully integrated Outdoor Catering Service provider to organize all types of functions including Weddings, Corporate Dinners, Special Birthdays, And Cocktail Parties.

Our dedicated team makes your personal or corporate function a successful, scrumptious event. Beyond our extensive menu selections from multi-course banquets to hot, ready-to-serve dishes and pickup-and-go pan foods.

We offer a full complement of catering services to fit your party or event plans. Our full-range of Outdoor catering services covers complete food preparation and presentation for formal or informal gatherings plus all setup, cleanup, teardown and as requested amenities.

MCS is known for providing attractively presented delicious gourmet cuisine. We take the worries out of your catering needs and attend to the details so you can relax and enjoy the festivities. Whatever your party particulars, MCS is sure to tempt the taste buds and please the appetites of all. Your guests will savor our exceptional food and above-par services when we handle your catering needs.

MCS provides refined and exacting outdoor catering services. Each is thoughtfully tailored for your preferred choice of settings.

Hospital and Healthcare Services

Mermaid Catering Services L.L.C. (MCS) has developed tailor made expertise of International excellence in the fields of Catering, Housekeeping, Laundry, and Front Office Services, as suit to the needs of a Health Care Industry.

With many years of experience, MCS has the management specialized expertise to provide the highest quality services in the healthcare industry. MCS is the professional’s choice in contract hospital services.

The Hospital Services have been developed to particularly meet the requirements of Multi Specialty Hospitals, Nursing hostels where quality service of highest standards is the paramount objective.

MCS, selected Healthcare Management Services is in business to improve quality standards, increase patient satisfaction and minimise Client’s costs.
Food Production: Planning for kitchen from concept to commissioning stage and prescription of standard service specifications for regular and specific operation and ensure that the diet order of the menu is produced.

Food Service: Regular monitoring of the efficiency of the system by regular on the spot supervision of the trained managerial staff and constant interaction with the Dieticians, Doctors and other medical staff supplemented by obtaining feedbacks from the end users.

Housekeeping and Laundry Services

Traditional models of housekeeping management programs are being challenged. At one time, it was often the case that administrators were compelled by their training to directly oversee all areas of the program. Energies were exhausted on non-strategic facets exposing mission-critical operations, resulting in less than desired results. Today's management and administrative teams are being challenged by quality standards and economic conditions to redefine their approach.

The Operation of the Housekeeping Services to conform to norms by inputting high quality trained staffs, combined with standard, cleaning materials and equipments.

• Guaranteed annual cost
• Employee recruiting, hiring, initial training
• Ongoing employee training
• Guaranteed performance
• Consistent staffing levels
• Inventory management
• Proprietary cleaning systems
• Low administrative requirements
• Maintenance of the service equipments on a regular basis.
• Setting up predetermined rooms of high quality.

Supervision of the activities at every stage by trained supervisors and the managerial staff, to effect spot corrections and future avoidance of errors.
In all the above activities, no efforts will be spared to maintain the reputation of the organization and also of the service provider and ensure maintenance of highest standards without losing sight of the quality requirements and need for the cost effectiveness.

Front Office Services

Mermaid Catering Services L.L.C. (MCS) reception personnel act as a bridge between the end users and other departments of the client organization, through a system of effective communications and easy procedures.

Customer contact personnel are often the first port of call for both satisfied and dissatisfied customers. MCS defines streamlines and manages the enquiry handling process. In addition, our trained staff with a Hospitality background made benefited organizations / Health care sectors, to improve call handling, to enhance understanding of end user requirements, and to follow up in a prompt and effective manner, taking care of any potential problem solving situation, and which intern provide measurable results for the client.